Shipping varies based upon product weight and delivery address. Excluding pins, bracelets, and books, all other items are custom made. Standard order processing time for bracelets, pins, and books is 1-2 days. Standard order processing and production time for custom apparel items is 2-4 business days. If production will take longer than expected, we will email you promptly. Both USPS Standard shipping (2-5 days shipping time) and Priority shipping (2-3 days shipping time) are offered for all orders in the United States. International shipping is also offered. All tracking notifications will be sent to the email provided at checkout at the time of shipment. If you have not received your order within 14 business days, please contact customer service at info@ratedhbcu.com.

We do not offer refunds or exchanges. However, we process size exchanges up to 24 hours after ordering. Please be sure to check our size chart before ordering or send us an email at info@ratedhbcu.com with sizing questions. If you receive a defective item, we will happily exchange it for the same product in the same size.

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