- Shipping. Shipping varies based upon product weight and delivery address. Standard shipping for t-shirt orders in the United States usually take 10 to 14 business days. Bracelet and pin orders in the United States usually take up to 7 business days. If you have not received your order within 14 business days, please contact customer service at email@example.com.
- Refunds. All of items are custom made when ordered. We do not issue refunds or process size exchanges after 24 hours as all orders have to be custom made. Please be sure to check our size chart before ordering or send us an email at firstname.lastname@example.org with sizing questions. If you received a defective item, we'll happily exchange it for the same product in the same size.
- Customer Photo Usage. We love seeing you represent Rated HBCU! Tag #RatedHBCU whenever you post on social media. We appreciate your support and permission to share your photo with other HBCU lovers out there.
- Forms of Payment. We accept all major credit cards (Visa, MasterCard and American Express) and Paypal through our secure payment processing system. We transmit your credit card securely for your protection and we do not store your credit card information.
Frequently Asked Questions (FAQs)
- How do I know what size shirt to order? T-shirt sizing charts are available on each t-shirt page. Bracelets are adjustable.
- Will I receive all items in the same package? You may receive more than one package for an order due to the timing it takes for the customization of different products.
- What shipping method do you use? Standard shipping for orders in the United States are shipped via USPS or UPS.
- How much does shipping cost? Shipping varies based upon the weight of the product.
- Can I cancel/modify my order? Please contact email@example.com within 24 hours to request cancellation or modification of your order.
- What are the care instructions? Each item is uniquely made. Please refer to care instructions provided with product.